Provide clinic operational support to a complex multiple physicians’ practice in an adult and pediatric, ambulatory care setting to the Surgery and Urology ACUs (General Surgery, Thoracic Surgery, and Urology 2nd floor TC Clinics). Participate in a rotation of all jobs including check-in, check-out, cash collection, and cash reconciliation. Jobs include direct public contact, detailed complex patient scheduling via the Cadence scheduling system, coordination and scheduling of outside referrals and diagnostic testing, cash collection via the Cadence/EPIC. The position includes the responsibility of verifying accurate insurance, guarantor, primary care and referring physician information. Individual is responsible for verification and updating accurate patient demographic information. All verification and updating duties must be performed real time, during the patient visit either directly by the Patient Services Assist or via assistance from the Registration Department. Individual must maintain an excellent rapport in person or via the telephone with patients, faculty, and staff, within a team setting.
Duties and Responsibilities
Schedule new and return patient visits determining appropriate clinic provider based on specified standards.
Schedule clinic visits, diagnostic services and ambulatory procedures for patients.
Verify insurance and guarantor information; if a change is warranted stop the check-in process and route patient to Registration.
Verify and update patient demographic, primary care, and referring provider information real time, as part of the check-in process.
Contact and reschedule patients’ appointments due to provider unavailability.
Inform patients of necessary preparations prior to visit or test in accordance with established guidelines.
Obtain managed care referral and/or authorization.
Prepare and distribute daily appointment schedule.
Utilize patient consult data base to enter referrals for testing or clinic appointments to other areas, when referral is unable to be scheduled at the point of check out.
Ensure completeness of financial documents including type of visit, reason for service, charge for service, diagnostic codes, and cost center.
Collect cash and credit card payments from patients using established guidelines to determine patient pay portion and provide receipt of payment.
Recognize when it is appropriate to refer patients to Patient Financial Counseling to set up payment plans or to follow up on questions regarding billing statements.
Reconcile clinic cash collections daily according to specified clinic standards.
Image designated documents into the MiChart system such as procedure consents.
Verify that entry process of imaging was successful.
Participate fully in the Lean in Daily Work (LIDW) model of continuous quality improvement. Active participation in LIDW includes identification of problems and submission of ideas for improvement to address problems, participation in daily huddles, and the use of structured problem solving, in a team setting, to address more complex problems.
Other Duties as assigned.
Supervision is received from a designated supervisor or manager.
High School diploma or an equivalent combination of education and experience is necessary.
Knowledge of PC’s and desktop software with accurate typing speed of 40 wpm.
Basic experience with e-mail systems.
Demonstrated friendly and warm face to face manner with a clear, well-modulated speaking voice, ability to provide direct eye contact, and demonstrate kindness and respect to our patient population, faculty, and staff necessary.
Strong interpersonal and communication skills are necessary.
Ability to manage stress effectively
Basic medical terminology competency.
Some clerical experience, preferably in a medical setting.
Clinic Hours M-F 7A-5:30P with 2 late clinics per month (until 7PM). Applicant will work 8 hour shift
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act.
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
The University of Michigan is an equal opportunity/affirmative action employer.
Internal Number: 157823
About University of Michigan - Ann Arbor
A great university is made so by its faculty and staff, and Michigan is recognized as one of the best universities to work for in the country. The Michigan culture is known for engaging faculty and staff in all facets of the university to create a workplace that is vibrant and stimulating.For two consecutive years, the Chronicle of Higher Education has placed U-M in its "Great Colleges to Work For" survey. In particular, the university earns high marks for strong relations between faculty and administrators, a collaborative system of governance, strong pay and benefits, and a healthy work/life balance.